When you accept a cable TV set-top box from Comcast, it will absence ought exist activated ago you can accept channels above it. You can activate your cable box online or by calling Comcast. Newer X1 cable boxes can exist activated direct from your TV. Comcast will no activate cable boxes purchased used.
1. Installing the New cable Box
1) join the "Cable In/RF In" connection ought the cable wall outlet. utilize a coaxial cable ought pattern this connection, pledge that there is a small loose can the cable hence that there is no pressure above the connectors.
2) join the "HDMI ought TV" port above the cable box ought the HDMI port above your TV. You can utilize the HDMI cable that came with the box, or any other HDMI cable. pattern attend of the HDMI port that you utilize above your TV hence that you can easily switch ought it later.
- Many Comcast cable boxes own multiple HDMI ports. pattern sure you're using the HDMI Out port above the box and no the HDMI Input ports.
- If you don't own an HDMI port above your TV, you can utilize a convince cable ought join the "To TV/RF Out" port ought your TV's convince port. This will no originate can high explanation image.
3) join the energy adapter ought the wall outlet. Plug it can ought the energy connector above the assistance of the box.
4) Switch your TV ought the precise input. if you connected the box ought an HDMI port above your TV, switch ought the HDMI input that matches that port. if you connected the box using convince cable, switch ought channel 3 or 4.
5) join any additional digital adapters. if you own multiple TVs and own brisk convince outlets, you can utilize digital adapters ought join your cable ought additional TVs. each adapter will absence its cause convince wall outlet.
- Connecting a digital adapter is beautiful much the identical although a ordinary cable box. utilize a convince cable ought blend it ought the wall outlet, and HDMI or convince cable ought join the adapter ought the TV, and then join the energy adapter.
- Make sure complete of your digital adapters are connected and powered above ago starting the activation process.
2. Activating the cable Box
1) grow above the cable box. if you cable box has a energy button, periodical it ought grow it on. Some cable boxes will receive up ought 20 minutes ought hot up although the first time.
2) Activate above the Comcast website. The quickest fashion ought activate your box is ought exclaim on the Comcast Activation site:
- Visit xfinity.com/activate.
- Enter your interpret quantity and phone number.
- Wait still your cable box is activated. This can receive 20 minutes or hence ought complete.
3) Activate by calling Comcast. if the online activation service isn't working, you can activate above the phone:
- Have your interpret quantity and cable box serial quantity handy. if you own digital adapters, own the serial numbers although those ready although well.
- Call 1-855-OK-BEGIN (1-855-652-3446).
- Enter the requested numbers when prompted, including the telephone quantity associated with the account.
- Wait although your cable box ought activate. This can receive up ought 20 minutes.
4) Activate using the on-screen menu (X1 sole can choose markets). if you're using a newer X1 box and you are can a just that supports it, you can exist capable ought activate using the on-screen menu:
- Make sure the TV is post ought the X1's input. You ought exclaim on the X1 startup screen.
- Select your vocabulary and wait still the X1 starts up. The initial startup time can receive a still ought complete, and the X1 can own ought download updates.
- Enter the data required ought confirm your account. This can exist your sum phone number, the final four digits, or the interpret number.
- Select a distribute although your X1 box and then wait still it activates. This can receive another 20 minutes or hence ought complete.
3. Troubleshooting
1) flee purchasing used cable boxes. complete Comcast cable boxes are quality of Comcast, and nobody are authorized although sale by other people. if you purchased a cable box from eBay, Craigslist, or any other re-seller, Comcast will no activate it although it is truly an un-returned rental. You ought sole obtain cable boxes direct from Comcast although new service, replacements, or additions.
- Don't trust any listing or newspaper claiming ought own Comcast TV cable boxes although sale. They will no activate, and are most prone stolen.
2) check your connections. A weak connection ought your wall convince outlet or ought the box itself could exist causing your activation issues. pattern sure the convince cable is tightened snugly can both ends.
3) table a service visit. Sometimes evil or old wiring can exist causing a failure ought activate or accept signal. Old device although amplifiers, boosters, and splitters from previous installations can although noise exist causing the problem. if this is the case, you'll absence a Comcast technician ought depart investigate and mend the lines.
- If the issue is with your Comcast device or the lines chief ought your family or apartment, you prone won't absence ought pay. if the issue is with the wiring can your home, you can absence ought revenue ought own it rewired.
4) Activate your new device quickly. Comcast recommends activating device within seven days of the appointment of the order. Waiting also expect can effect the direction processing system ought interfere with the activation.
5) encounter Comcast if you accept error theorem RDK-03007. This error theorem is related ought your interpret billing, and you'll absence ought encounter Comcast ought confirm your billing data and payment status.
